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Sivoz IVR and Sivoz IVR WAB
Sivoz IVR and Sivoz WAB | Instant and Personalized Communication
Efficient solutions for managing incoming communication.
Sivoz IVR and Sivoz WAB are solutions that optimize the interaction between your company and your customers. While Sivoz IVR manages customer service calls and automates telephone processes, Sivoz WAB allows the reception and management of messages, providing quick and personalized responses through the WhatsApp Business platform.
What do we offer?
Benefits of Sivoz IVR and Sivoz WAB:
24/7 automation:
Respond to customer inquiries in real-time, regardless of the hour or day.
Greater customization:
WhatsApp allows detailed and confidential responses to registered customers.
Reduction of operational burden:
Bots handle common queries, leaving complex cases to the human team.
Scalability:
Manages a large volume of messages without compromising quality of care.
Sivoz WAB Panel: Centralized communication control
The Sivoz WAB Dashboard gives you total control over messaging:
- ● Centralized management: Organize and reply to all WhatsApp conversations from a single dashboard.
- ● Integration with your Contact Center: Connect WhatsApp with your call center to escalate complex cases to human agents.
- ● Detailed reports: Get clear metrics on your team's performance and customer satisfaction.
Optional Artificial Intelligence for even more efficient care
Incorporates AI into Sivoz WAB for more efficient service. Resolves frequent queries, provides immediate assistance and facilitates interactions without human intervention.
Sivoz IVR and Sivoz IVR WAB
Full functionality for an exceptional user experience:
Affiliation and Origination:
Streamline the enrollment and new customer origination processes.
IVR call reception:
Automates telephone answering for basic inquiries or transfer to an agent.
WhatsApp contact management:
It allows customers to interact instantly and get real-time responses.
Information request:
Customers can consult details such as balance, account statements, movements or order status through both channels.
Self-service processes:
It facilitates the activation or deactivation of services, information requests and more, without human intervention.
Payments and transactions:
WhatsApp Business allows you to make payments or manage accounts, offering convenience and speed.
Sivoz IVR and Sivoz WAB: Tailored solutions for every industry
Discover how to transform the way you interact with your customers, optimize processes and improve the user experience, according to your industry.
Financial services companies:
Balance and transaction inquiries.
Retail and eCommerce:
Automated attention on products or services.
Technical support:
Fast and personalized assistance, with the option of escalating complex cases to the Call Center.
Request a Free Demo
Request your free demo today and discover how Sivoz IVR and Sivoz WAB can transform your customer communication!