Sivoz Mexico - Contact your customers

SIVOZ MEXICO

What Sivoz is Achieving Right Now?

Sivoz is making a difference in Mexico, Central America, and South America with its advanced systems and services. Below are some indicators reflecting our current activities:

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Automatic attention with Sivoz IVR and Sivoz WAB

Our verbal and written conversation bots are efficiently managing customer service, automating responses and optimizing customer service in real time and around the clock.

Automatic campaigns through SuperCall.mx

SuperCall.mx is sending automatic campaigns through various channels, including SMS, calls, emails and mailing. Providing effective solutions for payment reminders, marketing, purchase confirmations, notifications, etc.

Mass and institutional collection management

Our Sivoz Collections system is facilitating comprehensive management from preventive to judicial collections and write-offs through various channels and in collaboration, ensuring outstanding results.

Field activity with Sivoz Mobile

We are managing and processing customer service, collection, verification and promotion requests through mobile applications in line with the management systems.

Calls in our Call Center

Our Call Center is actively handling calls, messages, and conversations, offering support in various areas such as Debt Collection, Customer Service, Surveys, and Placement.

Technological solutions

Sivoz Products

Sivoz Debt Collection

It is the solution your company needs to optimize collection management and improve profitability.

SuperCall.mx

Communicate effectively with SuperCall.mx, our omnichannel platform. Send messages via SMS, emails, and voice messages. Automate campaigns and measure impact to optimize communication with customers, collaborators, and partners.

Mobile

Sivoz Mobile offers you a comprehensive solution to manage your field teams efficiently and effectively.

Sivoz IVR and Sivoz WAB

Revolutionize customer communication with Sivoz IVR WAB. Offer 24/7 customer service through WhatsApp Business, facilitate balance inquiries and service activation/deactivation autonomously.

Specialized Services

Our Services

Call Center

We offer comprehensive Call and Contact Center solutions designed to optimize your operations, improve the customer experience and increase the profitability of your business.

Consulting

At Sivoz, we focus on providing consulting services that help companies achieve their strategic objectives.

BPO for Credit Placement

It is designed to optimize every stage of the process, from credit analysis to omnichannel authorization, ensuring a healthy and trusting relationship with your borrowers.

Shape

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SIVOZ MEXICO

Awards and Certifications

Service

ITIL Certification

ITIL Certification in Best Practices for Customer Service, based on our services and product "Atiende." Awarded by EGADE - ITESM.

Service

ISO 27001

ISO 27001 certification related to Information Security, awarded by the international organization SIGE - NYCE.

Service

Best of e-Business

Award for Best of e-Business organized by CNN-Expansión for the SuperCall.mx platform, which is part of Sivoz's service offerings.

Service

2020 Global Excellence Award from Global Chamber and Aspen Capital Fund.

Awarded for International Promotion Activities.

Sectors

Discover the sectors where Sivoz is present

Popular Savings Banks and Financial Cooperatives

In addition to what is indicated as the Financial Sector, we have the best Debt Collection Management model that does not harm the relationship with the Member, and combined with other Sivoz tools, we support the Digital Transformation Strategy.

Financial

We have demonstrated that we help reduce Costs and Delinquency Rates, increase liquidity, and improve compliance with Authorities through Transparency, efficient and documented Methods, and better Governance.

Government

Our experience in State Governments has supported the reception of requests, orientation, and registration of services to citizens through Call Centers, IVR, Social Networks, among others.

Services

Sivoz Mexico organizes Promotion, Citizen Service, Customer Service, and Debt Collection activities through proprietary tools with world-class technology.

Shape

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Stay in Touch

You can contact us at any time at +52 477-173-0000 or by mail at contacto@sivoz.com

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    Contact Info

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